WHAT PEOPLE USUALLY WANT TO KNOW
Can any jeweller set a stone I bring in?
Yes. Almost every independent jeweller offers a setting service for customer supplied stones. It's standard practice. Some chain stores may decline but any independent jeweller worth using will have no issue with it.
How do I know what size stone I need?
Stone size depends on the setting you have in mind. A standard solitaire engagement ring typically takes a stone between 5mm and 7mm in diameter. If you already have a setting or a jeweller in mind, ask them what dimensions they need then come back and find that stone here. If you're unsure, contact us and we'll help you work it out.
Are the stones certified?
Some are, some aren't. We tell you clearly on every listing. A certified stone comes with documentation from a recognised gemological lab. An uncertified stone from a trusted source with a clear description is still a real, natural stone certification adds paperwork, not quality. We'll always explain what you're getting.
What if the stone doesn't look like the listing?
It won't happen but if it does, we'll make it right. Every stone ships with a written description. If what arrives doesn't match what was described, contact us and we'll fix it.
What's the difference between treated and untreated stones?
Treatment refers to processes applied to a stone to enhance its colour or clarity heat treatment is the most common. An unheated, untreated stone is generally rarer and commands a premium. We declare treatment status on every listing so you can make an informed decision.
Do you ship to the United States?
Yes we ship worldwide, fully insured and tracked. Most worldwide orders arrive within 7–14 days from dispatch.